My existence in the virtual world

Daniel Robin looks at negativism in an interesting way. A visit to his company website has given me a couple of ideas to increase positivism in an organisation.Identifying ‘negatizers’ in organisation and making use of their ideas brings positivism. Enjoy the extract I have to share with you today. A negative attitude or deed I was told could well be a positive one to have at some other time and in some other context.

One Person’s Lemon is Another’s Lemonade

Two people could approach the exact same challenge; one will swim, the other, drown.

• The one having a tough time would filter out all the good stuff (“What good stuff?”) and pay exquisite attention to only the obstacles or difficulty. Often, this person’s reaction is more determined by their prior mood, stress, and energy levels than by the true severity of the issue. In extreme cases, the mood itself comes from habitually seeing the worst in everything – just lemons everywhere. If I pay attention to the clouds that accompany every stinking silver lining, eventually, there are only clouds.

• The one who would swim through the adversity will have the ability to step back, define the issue, look for root cause(s), evaluate options, and take action to change it or adjust to it. Even if it’s the wrong action, any sincere attempt to resolve the situation will be better than drowning in it.

Outlook or Outbreak

Let’s make a distinction between folks who stay in the negative out of habit – a negative predisposition – and those who occasionally find something major to complain about.

If a coworker who is usually positive and upbeat goes on a momentary tirade, suddenly gets afflicted with an outbreak of “this sucks and let me tell you why,” you know it’s for a reason, and can usually be sorted out. With half an invitation to vent, out it all comes, including whose fault it is, and then magically, just like the hijacking never occurred, normal breathing resumes and the person returns to their original upright position.

But if someone has been waking up on the wrong side of their life for months (or years?), they can “poison the pond” without even noticing how it is affecting others. Indeed, when down for the count, it would be momentarily satisfying if the entire department became just as disgusted as they are. Perhaps this inspired the saying “misery deserves company.”

We’re In This Soup Together

The “negatizer” is often so unpleasant to be around that few sane people would volunteer to coach or mentor them. First instincts would be to run away screaming, give quick “fix it” advice, or tell them to seek therapy. Keeping a healthy boundary prevents their stuck-ness from spreading like a contagion. Of course, if you get hooked by or complain to a third party about this “difficult person,” yet another problem arises.

If you focus on what’s inside the “circle of influence” (and abandon what is not); it helps free up resources for rising above it.

II. Gripe to Grip

Most of the workplaces I’ve known are in a state of perpetual chaos and disrepair … they are immense and never-ending exercises in surfacing problems and (in some cases) actually solving them. By contrast, highly bureaucratic or rigid organizations simply do not allow problems (denial anyone?). However, allowing personal attacks, emotional overwhelm, or whining endlessly doesn’t help either.

There’s a balance point between chaos and order, bureaucracy and anarchy, and the key to handling problems comes from involving employees as if that negativity is stored potential for organizational improvement – as if there’s a positive intention behind even the most annoying critical comment or seemingly irrelevant complaint.

Indeed, research suggests that the human side of handling workplace negativity – skill and diplomacy with people – is even more important than the perfect business plan or strategy.

At best, skillfully dealing with negativity in others can be challenging and fun – if criticism, crankiness and complaints are shaped into a constructive forum for change. At worst, if left unstructured, such negativity can be frustrating and painful to be around.

Perhaps the goal is to complain and criticize constructively – without casting blame, without adding interpersonal friction to the catalog of work-related roadblocks – so you can get intended messages across and get breakthrough results. This column outlines a series of practical tips to get at the fun and payoff while skipping that other stuff.

Dealing with Habit Negatizers

Although people who focus on the negative to the exclusion of all else have a hard time staying employed, they do occasionally land in a workplace that happens to include you. With a reputation as a troublemaker or a complainer, they aren’t likely to be taken seriously (which, ironically, reinforces their negative predisposition). Pick a moment when they aren’t completely bent to offer these suggestions:

1. Pick the largest and most important issue, and compartmentalize the rest. Writing down all the dislikes and putting the entire list in “storage” seems to help.

2. Define the problem or issue. Perhaps this effort alone will help put things in perspective.

3. See if anyone else shares the concern. Suggest that they bounce the topic off others -preferably neutral sounding boards – before escalating or developing a proposal to management. Build constituency and avoid going to the boss solo unless the issue is personal or personnel-related. If there’s baseline support for the idea, …

4. Develop a proposal that defines the problem (with supporting evidence based more in objective fact than in opinion), and outline a goal with two or more ways to reach it.

5. Make an appointment to present and discuss the proposal and get feedback.

Encourage them to find creative ways of venting and clearing layers of frustration out of the way, first, so they don’t “poison their pond” at work. Negatizers pay a huge price for emotional seepage – far greater than they probably realize.

So, rather than griping or complaining (“You know what bugs me the most?!”), make it constructive (“With these changes, we’ll get far better results….”).

If we assume that people are already motivated to do productive work, then we need only structure the day-to-day environment and interact respectfully to unleash this vast ocean of human energy – to rise above the problems – to accomplish great things with ease.

Is 49,1-6.
Écoutez-moi, îles lointaines ! Peuples éloignés, soyez attentifs ! J’étais
encore dans le sein maternel quand le Seigneur m’a appelé ; j’étais encore dans les entrailles de ma mère quand il a prononcé mon nom.
Il a fait de ma bouche une épée tranchante, il m’a protégé par l’ombre de sa main ; il a fait de moi sa flèche préférée, il m’a serré dans son
carquois.

Deja dès 300ans après la venue du Christ, St Augustin avait ecrit :

« Il faut qu’il grandisse et que moi je diminue » (Jn 3,30)

La naissance de Jean et celle de Jésus, puis leurs Passions, ont
marqué leur différence. Car Jean naît lorsque le jour commence à diminuer ; le Christ, lorsque le jour se met à croître. La diminution du jour pour l’un est le symbole de sa mort violente. Son accroissement pour l’autre, l’exaltation de la croix.
Il y a aussi un sens secret que le Seigneur révèle…par rapport à ce
mot de Jean sur Jésus Christ : « Il faut qu’il croisse et que moi je
diminue ». Toute la justice humaine…avait été consommée en Jean ; de lui la Vérité disait : « Parmi les enfants des femmes, il n’en est point surgi de plus grand que Jean Baptiste » (Mt 11,11). Nul homme, donc, n’aurait pu le dépasser ; mais il n’était qu’un homme. Or, en notre grâce chrétienne, on nous demande de ne pas nous glorifier dans l’homme, mais « si quelqu’un se glorifie, qu’il se glorifie dans le Seigneur » (2Co 10,17) : homme, en son Dieu ; serviteur, en son maître. C’est pour cette raison que Jean s’écrie : « Il faut qu’il croisse et que moi je diminue. » Bien sûr Dieu n’est ni diminué ni augmenté en soi, mais chez les hommes, au fur et à mesure que progresse la vraie ferveur, la grâce divine croît et la puissance humaine diminue, jusqu’à ce que parvienne à son achèvement la demeure de Dieu, qui
est en tous les membres du Christ, et où toute tyrannie, toute autorité, toute puissance sont mortes, et où Dieu est tout en tous (Col 3,11).

Ma réflexion ce dimanche s’est confondue avec une lecture faite dans la semaine où je réflechissais sur le mot du sanskrit « Dharma ». Quelque était le « dharma » de Jean Baptiste ? Jean Baptiste, par son voyage interieur dans le temps passé dans le désert, prit conscience de sa mission. Et après, sa vie entière ne fut que la réalisation de sa passion : Convertissez vous et préparez la voie du Seigneur. Guidé par cette mission, il vit dans une humilité sans le moindre soupçon d’orgeuil et sut endurer les conséquences de sa conviction jusqu’a sa mort.

Ai-je recheché et discerné ma mission ? Est-ce que je la vis une fois trouvée ? Suis-je prêt à endurer les conséquences de cette mission et passion ?

Ah, if only the people around us were more professional

I would wish that the Mauritian work force becomes more professional. I was horrified last Thursday at Domaine Les Pailles where I organized a conference. I experienced a total lack of professionalism. Against my calm nature; I refused to pay the bill presented to me and requested compensation for the harm suffered. I was a shameful Mauritian in the face of foreign and eminent speakers invited to talk to a bunch of selected CEOs of our country.

Our lives would be easier, our businesses would grow more effortlessly, we’d find our jobs more fulfilling…the list of dramatic benefits can go on and on. But what does it mean to be more professional? More importantly, what can we do to make sure that we, and our associates, are becoming ever more professional?

According to Webster’s New World Dictionary, a professional is a person who is “worthy of the high standards of a profession.” And a profession is, “a vocation or occupation requiring advanced training… and usually involving mental rather than manual work.”

There are some key words here. Let’s focus on these: High standards. The word “standards” implies that there are discernable ways that people consistently behave that set us apart as members of our profession. And the word “high” implies that we do these things better than the average.

To consistently behave in ways that are better than the average, i.e. to achieve high standards, is not easy. In our rapidly changing, ever more complex economy, achieving high standards is not an event which we mark, rather it is a continuous process which calls on us to persistently and positively change and grow.

That’s a major challenge. And that challenge calls for us to develop one of the foundational characteristics of true professionals: We must be serious about our occupations.

In other words, we must understand that our occupations are challenging, with high expectations of discernable standards, and we must consistently want to do better – we must be dedicated to succeeding.

There are those of your associates who make light of this foundational requirement. “The job is only a job,” they may say. “A means to an end. Just do the basics in order to keep your boss off your back. Real life is lived outside the confines of your occupation.“

I can certainly understand these sentiments. And if you share them, that’s fine. You’re just not a professional.

Understand that I’m not suggesting that you work excessive hours to the detriment of your family. It’s not about the quantity, it’s about the quality.

A professional understands that we work 40+ hours a week, and that we spend more time on the job than in almost any other endeavor. Our occupations, just in terms of hours, truly fill one of the biggest pieces of our lives. To be serious about our occupations doesn’t require us to invest more time. Rather, it does require us to use that time more effectively. If we’re going to live life fully, we need to be serious about that big chunk of time.

To allow it to pass us by untouched is to waste much of our lives. To coast through, oblivious to the daily challenges to become more of what we can become, is to squander rich opportunities for personal growth. To be anything less than serious about our occupations is, frankly, a shame.

If we are serious about our occupations, we’ll see ourselves acting that out in a number of ways. In other words, our underlying attitude of seriousness will show itself in the way that we behave. Consistently, over time, we’ll act in ways that show the people around us our commitment. Here are two indications of the degree to which we are serious about our occupations:

1. We’ll want to do better in everything we do.

Better than we did before. We’ll exhibit a never-ending quest to improve our performance in every variable, every project, every transaction, every relationship, and every detail. I call this the characteristic of “personal discontent.” Our personal status quo is never acceptable.

That’s not to say that we can’t celebrate and enjoy our success. We certainly should. But after we’ve congratulated ourselves for our excellent performance, we then need to take a deep breath, and recommit to doing it better next time.

In other words, a leader who is discontent. Regardless of the degree of current success, discontent in the executive office is the surest indicator of a company on the move. Passing the buck to the lap of some one else seems to be the system in Mauritius. This is in opposition with personal discontent. I am Ok he is not Ok.

It’s true for every individual and every organization at every stage of an organization. A professional executive is discontent with his organization’s performance. A professional manager is discontent with his team’s results. A professional of any kind is continually discontent with his/her performance.

At every level, in every occupation, the professionals are always striving to do it better the next time.

2. We’ll seek opportunities and relationships that will challenge us to grow.

James Allen said, “Men are often interested in improving their circumstances, but are unwilling to improve themselves. They, therefore, remain bound.“

That is decidedly not true of a professional. What is an observation of the mass of people does not apply to professionals. As a professional, we distinguish ourselves by our dedication to personal growth. It’s the natural and logical progression from the state of continuous discontent.

It’s one thing to be discontent; it’s another to do something about it. And, while it is possible to be discontent about our circumstances, a professional realizes that it is his skills, attitudes, and behaviors that shape his circumstances. So, the solution to changing your circumstances is, ultimately, to change yourself.

A professional understands this, and seeks continually for opportunities and relationships that will stimulate him to grow.

Again, this shows itself in a number of ways. Professionals take guidance and direction from their managers. Professionals work to implement the ideas and skills they gain from training programs and seminars.

Professionals are always reading something which prompts them to grow and develop. Professionals aren’t afraid to try something different, to stretch out of their comfort zones, understanding that the stretch, while it might be uncomfortable, will cause them to build additional capabilities. Professionals seek cohorts that stimulate them to think by joining small groups and internet communities.

Partly extracted & inspired from an article written by Dave Kalhe

Most of us have been trained through out our tender years to think and confront opposites. “Either; Or” have been ingrained in our thinking mode. Great men of the like of Deng Xiao Ping became famous and were acclaimed for their creativity and success because they have been able to reconcile what seem to be opposites.

Communism had until the Deng Xiao Ping in the 80’s been in opposition with capitalism. Deng Xiao Ping moved and proved that China’s political policy could combine a new Communism with capitalism. In his reformed socialist model elaborated in 1987, he formulated the concept of “one country: two systems”. He very cleverly fought the ‘left wing’ of the ruling party with left trends at the same time gained the battle of the ‘right wing’ with the right trends whilst maintaining the four cardinal principles of Marxism inherited from Mao.

According to me, the success of the economic takeoff of today’s China is well rooted in Deng Xiao Ping’ genius and drive. I am proud that to note that Deng is another brother Hakka.

Deng Xiaoping had stressed all along that it is of strategic importance to bring younger people into positions of leadership and that the destiny of the Party and the state hinges on this question. He has stood firmly for abolishing permanent tenure in leading posts and has taken the lead in this connection. When new leading bodies were elected at the Party’s Thirteenth National Congress and the First Plenary Session of the Thirteenth Central Committee, he withdrew his candidacy for membership in the Central Committee and its Political Bureau, accepting only reappointment as Chairman of the Central Military Commission. However, with his high prestige and profound wisdom he will continue to play a great role in making major policy decisions of the Party and the state.

Through a lifetime of service to the people, Deng Xiaoping has earned the respect and affection of millions of his compatriots.

The story of an industry bringing in substantial revenue to Mauritius and gave an international recognition to the craft of Mauritian artisan only started less than forty years ago.Ships of Mauritius! I use to boast that may be Mauritius owns the world’s largest shipping yard of naval sailing ships. I saw the birth of this industry and followed its development and growth. The teething issues of the transport were the transport of the bulky Ship model to comply with the baggage allowance of the passenger. Air France accepted to make special concession for the transport by air at special Cargo rates.

The model boat business started in 1969 when Raphael Touze, the first French ambassador to the newly independent country, admired a model made by a friend of his chauffeur’s and ordered one for himself. The hobbyist, Jose Ramar, was so proficient at turning out these small masterpieces that Mr. Touze had the plans of the great ships of history sent to him from the Musee de la Marine in Paris, France’s leading maritime museum. Mr. Ramar recruited a few friends, and his hobby became a business.

Was it not for the idea and drive of Raphael Touze we would still be looking for some creative handicraft ideas? What have we learnt from this page of history which could be replicated?

“Flowers of the world”  by Maujean,was another idea which caught on quite well so somtime until the novelty of the idea worn off.

Reading the Hakka website, and following the definition of a Hakka by Luo XiangLin: I would qualify to be a Hakka as I satisfy all 3 criteria. Beyond the criteria I was born in a Hakka homeland.

Quote

The Hakka people are quite an interesting group among ethnic Chinese. As a branch of the Han Chinese, the Hakka is believed to be different from the neighbouring people. Most people follow the conclusions of Luo Xianglin, who claimed that the Hakka is the “noble pure blood Han from the Central Plain”, and have been migrating to the South since the third Century in five waves. Because they are late comers, they are named Hakka. Because they retain the most precious culture of the Chinese, they have a sense of superiority and refused to be assimilated. Instead they identify themselves as Hakka and keep their own language and culture even after centuries of migration.

Luo Xianglin had listed three criteria for Hakka:

(1) one’s ancestors lived in the Hakka homeland),
(2) identifies himself to be Hakka,
(3) able to speak the Hakka dialect.

 

Unquote

 

 It is worthy to note that the great majority of Chinese in Mauritius are Hakka. My family whose last dwelling in China was in Mei Xian according to our records had migrated to MeiXian some 600 years ago. We would have formed part of the third wave of migration from central plain China to the South.

I recommend you to read about the Hakka people who have their own customs & characteristics forged by their own history. The story of the Hakka woman is another interesting and telling event in the whole history of China which depicts the determination for survival of the people.

Another Quote from the preface of the book: The origin of Hakka People

I have been asked many times, “Why are you interested in Hakka? It is a dying language, and a disappearing culture.” My answer may be quite surprising to many, including Hakka. My interest started from the curiosity to find out about my own roots. It grew into the exploration of how cultures are preserved and how they interact with others.

The study of Hakka is a study of conservation and survival of an ancient heritage under constant impact of others, which is something all cultures are facing in today’s world. Some paraphrase Hakkas as Jews of Chinese. I think a more appropriate paraphrase may be dandelion. A little flower, tough enough to survive the harshest environment, travels to all corners of the world, plants its roots in the poorest soils and blooms with yellow flowers. It has a lot of useful culinary and medicinal applications yet few people know about them. There are many varieties, tall and short, large and small. They adapt to the surrounding, but still remain well recognizable as dandelion.

 I am proud to be a Hakka.

There are a number of social clubs and professional associations. The common factor amongst these different assemblies is to create a ground for people of common interest to exchange and work towards a common goal.

I have belonged to a number of associations & clubs through out my life. In my youth I was a member of a student association which catered for the youth. The organisation driven by the youth themselves created opportunities for the development of students by organising sports& cultural activities. More importantly it was a training platform for the more daring members to hone their leadership & communications skills. The diversity of the people and sometimes different & opposing views of the members often create dissensions within the association. Working and succeeding in a project together with the members build up friendship and give great satisfaction and happiness. More importantly these experiences build memories that we cherish for ever.

Over forty years after, I still vividly remember the wonderful experience I had with my team members in competing in the National Youth Drama Festival organised by the then Ministry of Youth & Sports. Winning the award of Best Actor, the best supporting actor, best production for “The Dark Horses” crowned the joint effort of our team.

Last night, with an immense pleasure, I attended the 80^th birthday of my aunt who had been since 1961 the Drama Coach of the Chinese Student Association. We reunited the actors and stage managers and hands for generations of Drama lovers. Most of us today are retirees after  successful and meaningful life. Looking back, we can appreciate the training our participation to a youth club helped us to lead our working life. The story of John Yinkoo ( told last night) who joined Mauritius Telecoms a clerk to finish up his career as the CEO of the company was a very touching story.

I am grateful to the elders who started the club and for many years support it. LeeAh Luck ( present last night) who is today in his 80’s was one of them. I was so glad to see him last night.

Are Youth club out of fashion today? What is the new form of association which can provide the same services? Luckily, there are still plenty of clubs alive.

La réflexion de St. Ambroise (340-397) sur le texte de St Luc est généralement ce qui nous est enseignée. A savoir que « Ce ne sont pas les gens bien portants qui ont besoin de médecin, mais les malades. » (Mt 9,12) Montre donc au médecin ta blessure, de façon à pouvoir être guéri. Même si tu ne la montres pas, il la connaît, mais il exige de toi que tu lui fasses entendre ta voix. Nettoie tes plaies avec tes larmes. C’est ainsi que cette femme dont parle l’Évangile s’est débarrassée de son péché et de la mauvaise odeur de son égarement ; c’est ainsi qu’elle s’est purifiée de sa faute, en lavant les pieds de Jésus avec ses larmes.

A l’écoute du texte hier à la messe, j’ai eu une nouvelle dimension à creuser. La juxtaposition des mots : pardon et amour m’a envahi l’esprit.
Je te le dis : si ses péchés, ses nombreux péchés, sont pardonnés, c’est à cause de son grand amour. Mais celui à qui on pardonne peu montre peu d’amour.

 Un amour infini de Jesus pardonne infiniment. Est-ce là le message du Christ?

 

J’ai en mémoire une personne pour qui je prie Dieu d’aider et qui, depuis de nombreuses années, ne veut toujours pas pardonner des offenses qu’il aurait subies.  Il semble encore vivre cette haine des personnes avec qui il a eu des démêlés dans le temps. Même le temps n’a pas su guérir ses plaies de souffrances. Or on dit souvent que le temps guérit !

De même, dans la vie des couples, de temps en temps les égos des uns et des autres bondissent dans des proportions au delà du seuil de tolérance acceptable. Dans ce cas là, s’il reste un germe d’amour, le pardon donné et reçu fait rejaillir la vie du couple.

En ce Dimanche de Juin où fleurit le poinsettia, j’implore le Seigneur de semer des graines d’amour dans nos cÅ“urs. Mois de Juin, mois, dédie au Sacre Coeur de Jésus, Coeur d’amour infini….

In an article published last Thursday on L’Express, we were informed of the inauguration of an aquaculture farm in Bambous: Val Farms Ltd. It is a laudable project and hopefully the drive and competency of this young entrepreneur will be crowned with success. All previous attempts to breed fresh water fish & prawns have not lasted for many reasons.  Flopped Berri Rouge  farming was the last attempt which was sponsored by the government fisheries department. The Mauritian public turned their back to the Berri rouge fish and would not accept to consume the fish. Barramundi the Australian fish would appear to appeal more to the local taste; the proof of the budding will be in the eating. Good luck and a courageous salute to Mr. Mike Koon.

To produce 60000tons of fish per year with an investment of 4 millions rupees seems too good to be true. I suspect that the reporter must have mixed up to figures. It was stated in the article that Mauritius imported 58 million rupees worth of fish. Will the farms be producing fish worth 5400 000 000 rupees based on the indicative price of Rs 45/ per half kilo?

Extract from L’Express

 

La première récolte de berris rouges se fera dans deux mois. “Après une étude de marché, nous avons trouvé que le berri rouge avait un grand potentiel d’exploitation pour nous”, révèle Mike Koon. L’australien barramundi a, quant à lui, été plus compliqué à gérer de par son adaptation difficile. “À chaque fois, il faut importer le barramundi et le taux de mortalité est très élevé. Nous en avons importé 84 000 et pensons en récolter 5 000 en août. Mais nous espérons avoir des géniteurs pour pouvoir reproduire les barramundis ici”,affirme Mike Koon. Selon lui, le barramundi a aussi un grand potentiel car sa chair serait comparable à celle de la “Vielle Rouge”.

La ferme de Bambous a nécessité un investissement tournant autour des Rs 4 millions. Elle emploie aujourd’hui dix personnes. Le projet est une idée de l’oncle de Mike Koon, mais ce dernier s’était déjà spécialisé dans l’aquaculture. “J’ai étudié pendant quatre ans en Australie et j’ai aussi travaillé dans des organisations gouvernementales dans le domaine là-bas”, explique-t-il. Il a aussi assuré la formation de tout son personnel.

60 000 tonnes par an

Pour sa première récolte, Val Farms Ltd devrait avoir un rendement variant entre 3 000 et 5 000 tonnes de poissons. Sur le long terme, l’entreprise a une capacité de récolte de 60 000 tonnes par an. Elle compte aussi inclure les camarons dans son élevage. “Pour l’instant, nous avons quelques camarons à l’état expérimental. Nous voulons les avoir en biculture plus tard”, conclut Mike Koon.

Maurice importe actuellement du poisson à hauteur de Rs 58 millions par an. Val Farms Ltd espère trouver preneur pour ses poissons rapidement. Pour l’instant, il est prévu que le berri rouge soit mis en vente à Rs 45 le demi-kilo et le barramundi à Rs 80 le demi-kilo.

I had a very enriching session yesterday with a business consultant from Price WaterHouse Coopers France: Jacques Lesieur. He shared with the participants of the seminar his expertise on Balanced Score Card focused on Small & medium entreprises.

The saying “what gets measured, gets done” has never been more relevant. Today, leaders are using measures to drive performance.

With the right measures in the right places, you not only get a picture of performance that is concise, accurate, and current but a tool that can be used to achieve strategic goals, provide targeted direction, align efforts, sustain performance improvement, guide shifts in directions, and achieve balanced results. By deploying a linked measurement system like our Performance Scorecards, you can identify at a glance what is most important and how you are expected to contribute to success.

Defining the “right” measures is critical. Performance Scorecards allow you great flexibility in defining the key result areas to be measured.

Performance Scorecards can be linked vertically to help managers focus on strategic priorities and corporate profitability and growth. They align with the top-level vision and mission, core values and passions, key results areas and key indicators. Cross-functional teams can use linked scorecards to see their processes end-to-end and evaluate whether they deliver the right outcomes for internal and external customers.

Scorecard Management Cycle

The Performance Scorecard Management Cycle defines a six-phase approach for creating and linking scorecards:

• Phase 1: Collecting. Gather inputs that define the “right” measures—such as strategic goals, senior-level measures, and business objectives; plus work team outcomes, core processes, customers’ expectations, and supplier requirements.
• Phase 2: Creating. Design the scorecard to support key result areas that define the “right” measures for promoting desired outcomes.
• Phase 3: Cultivating. Conduct reviews with the scorecard to improve performance, and refine objectives to be more relevant and results-oriented.
• Phase 4: Cascading. Establish workgroup scorecards, aligning objectives and measures company-wide, and define management measures that link executive scorecards with front-line processes.
• Phase 5: Connecting. Use feedback to drive improvements with individual performance plans that are tied to team objectives and measures—thereby achieving results that support goals.
• Phase 6: Confirming. Determine whether or not the “right” measures, the “right” number of measures, and the “right” relationships among measures exist to clean out obsolete measures and reduce reports that add no value.

For further reading & study on the subject, I would advise “The Strategy Focus Organisation” of Kaplan & Norton. Note that the same processes may well be used in other fields outside the business world.Being familiar with the subject I was suggested last week to my Champlain to use this methodology to our Parish.